Log a support request by completing the form below. Please ensure you include as much detail as possible within your request to help our support team provide you with a quicker turnaround.
Please note our standard support hours are from 8.30am - 5.00pm AEDT Monday to Friday. Whilst we always try our best to respond to you as quickly as possible, this does depend on support request volumes.
Required fields are marked with an asterisk*
{"xsrfToken":"b33daececf60e4d6aee9000b194e81fbeb4f379b_lout","branding":{"id":"1","key":"ljs","name":"Livestock Junction","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2a2c82","headerLinkHoverBGColor":"#2a2c82","headerBadgeColor":"#2a2c82"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2e17d134-b6c5-4fe9-858b-befa88ed2ff6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OGI2ZjZmNC1lMWRmLTQ1MjItYjcxNi01ZDE5ZjBhNWRjNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJlMTdkMTM0LWI2YzUtNGZlOS04NThiLWJlZmE4OGVkMmZmNiI6WyJyZWFkIl19LCJleHAiOjE3NTE0ODA5ODIsIm5iZiI6MTc1MTQ4MDM4Mn0.a9aiNvDTi5GllDlz40EfIVXUfkCYe0lj0avTFDh752w&client=88b6f6f4-e1df-4522-b716-5d19f0a5dc75&mode=fit","logoId":"2e17d134-b6c5-4fe9-858b-befa88ed2ff6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Livestock Junction Support Portal","sharedPortalName":"Support Portal","translations":{"en-US":{"helpCenterTitle":"Welcome to the Livestock Junction Support Portal","sharedPortalName":"Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/65a7ea2f-4ddf-487a-a17b-2c598a714624/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OGI2ZjZmNC1lMWRmLTQ1MjItYjcxNi01ZDE5ZjBhNWRjNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY1YTdlYTJmLTRkZGYtNDg3YS1hMTdiLTJjNTk4YTcxNDYyNCI6WyJyZWFkIl19LCJleHAiOjE3NTE0ODA5ODIsIm5iZiI6MTc1MTQ4MDM4Mn0.yrjj-mlGbQ9PmoxPL5rhtfvMUrF71H3zVQMZD1QoeAg&client=88b6f6f4-e1df-4522-b716-5d19f0a5dc75&height=300&mode=fit","bannerMediaApiFileId":"65a7ea2f-4ddf-487a-a17b-2c598a714624","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ljs","projectId":10001,"serviceDeskId":1,"name":"Livestock Junction","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"24","name":"Online Support Request","descriptionHtml":"<p>Log a support request by completing the form below. Please ensure you include as much detail as possible within your request to help our support team provide you with a quicker turnaround.</p>\n<p>Please note our standard support hours are from 8.30am - 5.00pm AEDT Monday to Friday. Whilst we always try our best to respond to you as quickly as possible, this does depend on support request volumes.</p>","callToAction":"Online Support Request","introHtml":"<p>Got a question, problem, idea or just want to reach out?<br> Submit an Online Support Request and a member from our friendly support team will be in touch.</p>","icon":10487,"iconUrl":"https://livestockjunction.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[9],"key":""},{"id":"5","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"","icon":10527,"iconUrl":"https://livestockjunction.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"23","name":"Phone Request","descriptionHtml":"","callToAction":"Phone Request","introHtml":"","icon":10466,"iconUrl":"https://livestockjunction.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Support"}],"orderMapping":{"5":[24],"9":[24],"1":[24],"8":[5],"7":[5,23],"6":[24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8f93aa62-8c44-33d5-b416-b05ea449bc82","appLinkName":"","appLinkUrl":"","spaceKey":"LJS","spaceName":"Livestock Junction","spaceUrl":"","isServer":false},"labels":[],"projectKey":"LJS","serviceDeskId":1,"kbLinkDomainURLs":["https://livestockjunction.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LJS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OGI2ZjZmNC1lMWRmLTQ1MjItYjcxNi01ZDE5ZjBhNWRjNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0ODE1ODIsIm5iZiI6MTc1MTQ4MDM4Mn0.QmCjt3HoSwGPQJo_KLktsuVdxmbCTVp1VAe6969N5ns","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"88b6f6f4-e1df-4522-b716-5d19f0a5dc75","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":24,"projectId":10001,"issueType":{"id":"10008","name":"Support"},"form":{"name":"Online Support Request","descriptionHtml":"<p>Log a support request by completing the form below. Please ensure you include as much detail as possible within your request to help our support team provide you with a quicker turnaround.</p>\n\n<p>Please note our standard support hours are from 8.30am - 5.00pm AEDT Monday to Friday. Whilst we always try our best to respond to you as quickly as possible, this does depend on support request volumes.</p>","callToAction":"Online Support Request","intro":"<p>Got a question, problem, idea or just want to reach out?<br/>\nSubmit an Online Support Request and a member from our friendly support team will be in touch.</p>","instructions":"<p>Log a support request by completing the form below. Please ensure you include as much detail as possible within your request to help our support team provide you with a quicker turnaround.</p>\n\n<p>Please note our standard support hours are from 8.30am - 5.00pm AEDT Monday to Friday. Whilst we always try our best to respond to you as quickly as possible, this does depend on support request volumes.</p>","icon":10487,"iconUrl":"https://livestockjunction.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/24","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/24","calendarParams":{"firstDay":0,"date":"2025-07-03T04:19:42+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8f93aa62-8c44-33d5-b416-b05ea449bc82","appLinkName":"","appLinkUrl":"","spaceKey":"LJS","spaceName":"Livestock Junction","spaceUrl":"","isServer":false},"labels":[],"projectKey":"LJS","serviceDeskId":1,"kbLinkDomainURLs":["https://livestockjunction.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OGI2ZjZmNC1lMWRmLTQ1MjItYjcxNi01ZDE5ZjBhNWRjNzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0ODE1ODIsIm5iZiI6MTc1MTQ4MDM4Mn0.QmCjt3HoSwGPQJo_KLktsuVdxmbCTVp1VAe6969N5ns","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"88b6f6f4-e1df-4522-b716-5d19f0a5dc75","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}